At QueensAlley, we stand behind every timepiece we sell. That's why every eligible watch purchased through QueensAlley.com includes a complimentary 12-month limited warranty, giving you added confidence and peace of mind with your purchase.
Whether you're investing in a luxury Swiss timepiece or adding a classic watch to your collection, our warranty reflects our commitment to quality, authenticity, and exceptional customer service.
What's Covered
Our 12-month limited warranty covers mechanical defects resulting from normal use, including:
Movement malfunctions
Timekeeping issues caused by mechanical failure
Internal mechanical problems not caused by external damage
If a covered issue arises during the warranty period, our experienced watch specialists will inspect your timepiece and, when applicable, repair or replace the defective components at no charge.
What's Not Covered
The warranty does not cover damage or issues resulting from:
Accidental damage, drops, or impact
Water damage due to misuse or exceeding the manufacturer's water-resistance rating
Scratches, dents, fading, or normal cosmetic wear
Broken crystals, bezels, crowns, bracelets, straps, or clasps
Damage caused by unauthorized repairs or modifications
Authentic Luxury Timepieces
Every watch offered by QueensAlley is carefully inspected and authenticated before being offered for sale. Our team evaluates each timepiece for authenticity, functionality, and overall condition to ensure it meets our high standards.
Because many of our watches are pre-owned or vintage, minor cosmetic signs of previous ownership may be present and are considered part of the character of the watch. These cosmetic characteristics are not covered under the warranty.
Making a Warranty Claim
If you experience a problem with your watch during the warranty period, simply contact our customer service team with:
Your order number
A description of the issue
Photos or video of the watch, if requested
Our specialists will review your claim and provide instructions for shipping the watch to us for evaluation. If the issue is determined to be covered under the warranty, we will complete the necessary repair or replacement and return the watch to you as quickly as possible.
Our Commitment
Buying a luxury watch online should be an enjoyable and worry-free experience. Our 12-month warranty is just one of the ways QueensAlley demonstrates its commitment to quality, transparency, and customer satisfaction.
If you have any questions before or after your purchase, our knowledgeable team is always here to help.
